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Store Policies

Refunds & Exchange Policy

Your satisfaction is our primary focus. Read about our straightforward returns and exchanges.

7-Day Exchange Window

We allow returns or exchanges on any garment within 7 days of delivery. If the product size does not fit or if there is any material defect, please notify us immediately.

Conditions for Returns & Exchanges

To qualify for an exchange or refund, the item must fulfill the following criteria:

  • The item must be completely unused, unwashed, and clean.
  • The original price tag and packaging must be intact and attached.
  • Proof of purchase (invoice or order confirmation message) must be presented.

How to Request an Exchange

  1. Contact Us: Phone or message us on WhatsApp at +880 1568-183915 to request the return/exchange.
  2. Provide Details: Share your Order ID, customer details, and pictures of the product if there is a defect.
  3. Send Back: We will arrange for our delivery rider to swap the product (for inside Dhaka) or guide you to ship it back through SA Paribahan/Sundarban Courier Service (outside Dhaka).

Refund Processing

In cases where an exchange is not possible due to stock unavailability, we will issue a full refund. Refunds will be processed within 3-5 business days via bKash, Nagad, or direct bank transfer.